Establishing a digital channel between the public and the administration
Target vision: The cantons have comprehensive service portals to provide their residents with access to digital services that affect them. The service portals have the necessary basic functions they need to simplify dialogue with the administration in a user-friendly way. The most important services provided by the communes are integrated in line with people's lives and needs. The range of services covers at least 80% of a common catalogue of services offered throughout Switzerland. It is possible to reuse the basic components and service modules that are developed jointly and there are examples to support this.
Initiative measures
Reorganising online voting
The Confederation and the cantons are developing a stable online voting trial. The trials are being analysed on an ongoing basis and the need to strengthen safety and trust is being identified as an area for action and addressed. The cantons are receiving optimum support while online voting is being introduced.
Organisation responsible for service: Federal Chancellery (FCh)
Contact: Oliver Spycher / Bettina Hirter
End date: 31.12.2027
Improving user-friendliness of electronic government services/cross-authority e-information and operation of ch.ch
The Federal Chancellery is working together with the operators of digital government services to develop the basis for more user-friendly, more effective, more accessible, more comprehensible and – where appropriate – more standardised access to digital information. This includes multimedia content, accessible content, manuals, best practices and standards, as well as studies and pilot projects on new methods and technologies. This content is available to users on ch.ch and the authorities in an appropriate and needs-based form. The ch.ch information portal provides information across all levels of government and administrative units. It provides easy-to-understand answers to the most important questions from private individuals on topics relating to the authorities. Thanks to systematic search engine optimisation, a multilingual website and easily accessible content, ch.ch serves as a starting point for search engines and is the gateway to digital public services in Switzerland.
Organisation responsible for service: Federal Chancellery (FCh)
Contact: André Do Canto
Redeveloping the "Official Gazettes Portal" publication platform
The Confederation, cantons and communes publish official notifications and notifications which are legally required in the official gazettes via a centralised digital Swiss platform known as the "Official Gazettes Portal". This project will see the technology of the Official Gazettes Portal being modernised and its functionality expanded in order to keep pace with the respective requirements and legal specifications of the increasing number of bodies publishing on it. It is particularly important that the specific requirements of the cantons and communes are incorporated into the terms of reference so that the new platform can maximise the benefits for all parties involved.
Organisation responsible for service: State Secretariat for Economic Affairs SECO
Contact: Patric Ilg
End date: 30.09.2026
Modernising and developing iGovPortal.ch
iGovPortal is an intercantonal eGovernment platform which enables networking between citizens and legal entities, along with the administrative bodies responsible for them. The aim is to expand the range of digital services offered by the cantons and their communes, develop the iGovPortal platform further in terms of interoperability and standardisation and improve the user experience.
Organisation responsible for service: iGovPortal.ch (association)
Contact: Beat Wyler
End date: 31.12.2027
National debt enforcement register information
Issuing debt enforcement register information is one of the most common business tasks carried out in administration. Currently, extracts from the debt enforcement register only list those debt enforcement proceedings that are ongoing in the debt enforcement district in which the extract is ordered. Going forward, debt enforcement register information is going to be issued for all 366 offices in Switzerland. This will make it easier for the public to obtain debt enforcement information. It will also include suitable measures to stop misuse of debt enforcement register information and prevent cases of fraud by debtors. In addition, fully digitalised processing of voluntary self-disclosures will reduce the burden on debt enforcement offices. The DPSS is supporting the initiation phase of the project.
Organisation responsible for service: Conference of district mayors (KdSZ) )
Contact: Yves de Mestral
End date: 30.06.2024
Marketing the existing e-services
In the canton of St Gallen and throughout Switzerland, there are already many high-quality e-services being offered to the public and companies. However, potential users are still often insufficiently aware of digital services. As a result, digital government services are rarely used, if at all. The aim is to increase awareness and usage rates. As part of a one-year pilot communication campaign, the various cantonal and national services will therefore be promoted with targeted (primarily digital) marketing activities and the results shared with the Digital Public Services Switzerland network.
Organisation responsible for service: Canton of St Gallen
Contact: Sandro Parissenti
End date: 15.12.2024
Developing digital services together
The DPSS is keen to expand the range of services available throughout Switzerland and supports the communes and cantons by developing these services together. To assist with federal collaboration, a community of practice (CoP) will be set up for developing digital government services. The administrations agree on which government services they will work closely together to coordinate the digital offering.
Organisation responsible for service: DPSS Office
Contact: Sabina Steiner
End date: 13.12.2024